Frequently Asked Questions (FAQ)

Welcome to My Soccer Jersey Shop ! Below we have compiled the most frequently asked questions to help you better understand our products and services. If you have any other questions, please feel free to contact us.

1. How can I place an order?

Simply browse our website, select the t-shirt you like, choose the size and add it to your shopping cart. Then, head to the checkout page, enter the shipping address and choose the payment method. Once you make the payment, we will process your order and ship it as soon as possible.

2. What payment methods do you accept?

We accept various payment methods including:

  • Credit/debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Local payment methods (Wise, Zelle, OXXO, etc.)

All transactions are processed securely to protect your financial information.

3. Do you offer free shipping?

Yes, we offer free shipping throughout Spain . You will not have to pay for shipping on your orders.

4. How long does it take for my order to arrive?

Delivery time varies depending on the shipping method chosen:

  • Standard Shipping : 1-3 days processing + 15-30 days shipping.
  • Expedited Shipping : 1-2 days processing + 7-15 days shipping.

We will provide you with tracking information so you can know the status of your package at all times.

5. Can I modify my order after placing it?

If you need to modify your order, please contact us as soon as possible. We will try to make changes before the order is processed and shipped. However, once the order has been shipped, we will not be able to make changes.

6. How can I make a return or exchange?

We accept returns within 30 days of receiving the product , as long as the item is in its original, unused condition. Customized products and face masks are not eligible for returns.

  • Returns Process : Please contact our customer service team via email to request a return. Return shipping costs will be borne by the customer, unless the product is defective or we made a mistake in the order.
  • Refunds : If the return is approved, we will refund the value of the product, but not the shipping costs.

7. What should I do if I don't receive my package?

If your package does not arrive within the estimated time or if the tracking shows that it has already been delivered but you have not received it, please contact our customer service. We will investigate the situation and help you resolve the problem.

8. Do you offer custom t-shirt service?

Yes, we offer custom jerseys. You can choose a jersey and add a name or number of your choice. Please note that custom products are non-refundable, so please ensure the information is correct when placing your order.

9. What is the quality of the t-shirts?

The t-shirts we offer are made of high-quality materials, are comfortable, durable and breathable. We work with well-known brands to ensure that each garment meets high quality standards.

10. How can I contact customer service?

If you have any questions or need assistance, you can contact us via: